This is the tone for the year ahead
Let me start by saying this, Amazon aren’t the doom and gloom story for retail in Australia. Unless you are Gerry Harvey that is.
There is no doubt whatsoever the landscape of retail has gone through some big step changes over the last few years. It’s evolving rapidly and globally, just as every industry on planet earth is. This is our new normal. Businesses from yesterday, are transforming themselves, they have to, or it’s time to pull down the shutters. We are in an era of innovate or die. Complacency and laziness with your customer are no longer tolerated in a high velocity, super connected world.